Cancellation and refunds

Last updated August 24, 2026

The short version: cancel whenever you want, in about two taps, and if you were charged for something you did not mean to buy, email us and we will sort it out.

How to cancel

• ·Open Chip and go to the Profile tab.
• ·In the Chip Plus box, tap Manage.
• ·That opens Stripe's billing page. Tap cancel, confirm, done.

No phone call, no chat window, no retention maze. If you would rather we did it for you, email support@playwithchip.com from the address on your account and we will cancel it.

What happens when you cancel

You keep Chip Plus until the end of the period you already paid for, then you go back to the free tier. Your XP, streak, finished lessons, badges, chips and game log all stay exactly where they are. Nothing is deleted and nothing is reset.

The free trial

The yearly plan starts with 14 days free. A card is collected up front and nothing is charged during the trial. Stripe emails you before it ends. Cancel any time before the last day and you are never charged. The monthly plan has no trial: it is charged on the day you subscribe, and the refund terms below are what cover it.

Refunds

• ·Charged and you did not mean to be? Email us within 14 days of the charge and we will refund it, as long as you have not used Plus features in that period.
• ·Annual plan, changed your mind early? Email us within 30 days of the charge for a full refund.
• ·Something broke and Plus did not work? Tell us what happened. If we could not deliver what you paid for, you get your money back.
• ·Duplicate or accidental charge? Always refunded.

Outside those cases we generally do not refund time you have already used, since cancelling stops the next renewal and you keep access until then. If your situation is not on this list, email us anyway. We are a small operation and we would rather fix it than argue about $9.99.

Refunds go back to the original payment method through Stripe, usually within five to ten business days depending on your bank.

Where required by law

If the consumer law where you live gives you a stronger cancellation or refund right than this page describes, that law wins and we will honour it.

Prices

Chip Plus is $9.99 per month or $99.90 per year, in US dollars, plus tax where it applies. Chips are practice tokens and are never sold, so no purchase on Chip ever buys chips.

Contact

support@playwithchip.com. Email from the address on your account so we can find you.